Transform Guest Experiences with Salesforce and ERP Solutions

Optimize booking, personalize traveler engagement, and drive greater revenue through automation, analytics, and AI using Salesforce for Travel & Hospitality and ERP systems like NetSuite, SAP, and Odoo.

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Overview

The travel and hospitality industry is evolving rapidly with digital-first customer expectations, dynamic pricing, and personalized experiences. Salesforce for Travel & Hospitality empowers hotels, travel agencies, and tour operators to streamline operations, increase guest satisfaction, and maximize profitability.

By integrating Salesforce CRM, Marketing Cloud, and ERP systems, businesses can manage bookings, automate campaigns, and gain actionable insights into traveler behavior creating seamless, end-to-end guest journeys from discovery to post-stay engagement.

Our Segments

Hotels & Resorts

Use Salesforce CRM to manage guest profiles, loyalty programs, and reservation systems.

Travel Agencies

Leverage Salesforce automation to manage leads, itineraries, and cross-selling opportunities.

Tour Operators

Need ERP + CRM integration for scheduling, payments, and traveler management.

Airlines & Transport Providers

Employ Salesforce and ERP for customer service, ticketing, and real-time analytics.

Hospitality Groups & Chains

Utilize Marketing Cloud and Service Cloud for unified brand engagement and performance analytics.

How Vantage Helps

Improve Customer and
Prospect Engagement

We configure transactional and commercial emails to ensure relevant and timely communication Transactional emails keep guests informed with confirmations and updates.  Commercial emails nurture leads through promotional offers and loyalty programs.

Enhance Customer Lifecycle Management

Using Journey Builder, Vantage designs automated customer journeys that deliver personalized communications based on traveler behavior and preferences, increasing satisfaction and retention.

Improve Prospect Engagement

Our team sets up Newsletter Landing Pages to capture and re-engage subscribers with personalized offers and reminders, driving long-term engagement and repeat bookings.

Enhance Customer Engagement Through Communities

We deploy Salesforce Community Cloud to create interactive portals where guests, agents, and partners can access services, manage bookings, and collaborate in real time.

Boost Analytics and Insights

Our experts develop custom dashboards and reports to provide visibility into KPIs, including occupancy rates, revenue trends, campaign ROI, and customer satisfaction scores.

Seamless Integration with
Third-Party Systems

Vantage configures API integrations between Salesforce and your booking engines, email tools, payment processors, and loyalty platforms to ensure a connected, efficient ecosystem.

Case Study

"A luxury resort chain increased guest retention by 32% and reduced booking response time by 40% with Salesforce Marketing Cloud and Journey Builder integration."

Learn More

Deliver unforgettable travel and hospitality
experiences with Salesforce and ERP.

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