- AgentForce.
AI Agents for Service Teams.
Automate cases and empower agents with generative AI.
Challenges
Agents overloaded with repetitive cases.
Slow response times frustrate customers.
High support costs with limited automation.
Low self-service adoption.
Overview
AgentForce brings generative AI to Service Cloud, enabling AI-driven interactions while escalating complex cases to humans.
Key Capabilities
How Vantage Helps
- Scale service with AI while maintaining human touch.
- Custom-trained AI agents on company data.
- Integration with Service Cloud + Knowledge Base.
- Support in English + Arabic.
Industry Applications
Healthcare
Streamline patient support with AI-powered triage systems that efficiently manage and prioritize inquiries. Use intelligent chatbots and virtual assistants to assess symptoms, guide patients to the right care pathways, and reduce administrative workload. Enhance response times, improve patient satisfaction, and ensure timely access to appropriate medical attention.
Hospitality
Enhance guest convenience with automated booking support that simplifies reservations across multiple channels. Utilize AI-powered systems to manage availability, pricing, and confirmations in real time. Reduce manual errors, optimize occupancy rates, and deliver a seamless booking experience that boosts customer satisfaction and loyalty.
Retail
Elevate the post-purchase experience with AI-powered order tracking that provides real-time updates and proactive notifications. Predict delivery times, identify potential delays, and offer smart solutions before issues arise. Enhance customer trust and satisfaction by ensuring full visibility and transparency throughout the delivery journey.
Case Study
"A hospitality chain reduced case handling time by 35% after deploying AgentForce."
Scale customer service with AgentForce.
