- Service Cloud.
Deliver Service That Delights
Empower your agents, boost customer satisfaction, and scale service with AI.
Challenges
Customers frustrated with long wait times.
Agents overwhelmed by manual ticket handling.
Limited visibility into customer history.
Siloed communication across phone, email, and chat.
Overview
Service Cloud unifies customer service into one hub—phone, email, chat, and social—backed by AI-driven routing and knowledge management.
Key Capabilities
How Vantage Helps
- AI-enhanced workflows with Einstein AI + AgentForce.
- Setup of omni-channel support for GCC + US companies.
- Customer self-service portals to reduce case volume.
- CSAT, SLA, and case resolution analytics for leadership
Industry Applications
Healthcare
We provide HIPAA-compliant patient support, ensuring secure communication and strict data privacy. Our system protects patient information while enabling smooth, trusted coordination between healthcare teams and patients.
Hospitality
We provide guest service portals and mobile check-in support to simplify arrivals and enhance the guest experience. Our solutions enable quick, seamless, and personalized service throughout each stay.
Retail
We offer post-purchase support with chatbot automation, helping retailers deliver instant assistance and smooth customer experiences. Our smart chatbots handle order tracking, returns, and inquiries efficiently, ensuring customer satisfaction and brand loyalty.
Case Study
"A US healthcare provider used Service Cloud with AgentForce: 40% faster case resolution, 25% lower support costs, Higher patient satisfaction scores."
Elevate customer service with Service Cloud.
